Career Opportunities

Working alongside our administrative team and under the supervision of the Care Team Leader, the administrative assistant provides a wide variety of clerical duties within a dynamic team environment. An ideal candidate is ready to roll up their sleeves, work hard and help to bring forward ideas of innovation within the Care Team. You will be responsible for providing compassionate and enthusiastic patient care while performing various tasks such as: managing incoming phone calls and emails, scheduling, billing, creating insurance receipts, managing wait lists, and other general administrative tasks. Working as a liaison between clients and other team members (coaches, doctors, psychologists, etc.), you ensure processes and services run smoothly and meet the standards of quality care, in a timely manner.

Duties and Responsibilities:

• Manage a high volume of emails and phone calls from current/potential clients and stakeholders
• Redirect calls and messages to appropriate staff members: internal messaging and/or follow up with clients/staff
• Coordinate appointment bookings across multiple clinician calendars
• Assessment coordination: sending questionnaires, confirmation emails, appointment follow up
• Work closely with the Intake team to manage new client inquiries, including scheduling calls and sending informational emails
• Process payments and create insurance receipts: deposits, assessment fees, missed appointments, coaching/psychotherapy sessions
• Follow up with clients about a variety of topics, including outstanding invoices, pending referrals, incomplete documentation
• With consent, communicate with external stakeholders surrounding sensitive and confidential client information
• Ensure timely and accurate data entry pertaining to client account and billing information
• In-person responsibilities when working on site (e.g., greeting clients, cleaning work spaces as per COVID-19 safety policies, etc.)

Required Skills:

• Minimum undergraduate degree and/or certificate in administration (psychology/health administrative fields preferred)
• Minimum 5 years of administrative experience; previous experience working in a health care environment is strongly preferred
• Excellent organizational and time management skills
• Well-developed interpersonal communication skills – polite, patient, and respectful communication
• Strong written and oral communication skills
• Forward thinking/Good problem-solving skills
• Experience multitasking in a high-paced environment
• Passion for customer service and care
• Great consideration for company policies and procedures
• Conscientious and detail-oriented
• Value confidentiality and privacy when dealing with patients and patient information
• Can work efficiently independently as well as collaboratively with a team, including ability to work remotely
• Proficient in MS Office and capable of learning new technology platforms in a time-sensitive manner
• Knowledge of Telus PS Suite EMR, Xero, and/or BenjiPays is an asset

We are dedicated to your professional happiness:

Joining the Springboard team is like joining a family. We celebrate your successes and support you during life events (school closures, sicknesses, positive RAT test). Just as we work to empower our clients, we want you to feel driven and happy in your role. We’re invested in nurturing the strengths of our team to help them achieve their best. We offer an evolving set of benefits, including:

• Health and Dental benefits (applicable for full-time)
• Mental Health Benefits (applicable for full-time)
• Employee Assistance Plan (EAP)
• Wellness Program
• Quarterly Speaker Series
• Staff Training & Appreciation Days
• Team Socials
• Learning & Professional Development Funds (applicable for full-time)
• Golden Moments Program

Springboard Clinic is an equal opportunity employer. We strive to ensure that diversity, equity and inclusion are embedded into all aspects of our clinic’s culture. We are committed to creating an inclusive and barrier-free workspace that reflects the community we serve, beginning with the recruitment process. We believe a diverse workplace benefits both employees and clients. We all have different lived experiences, but we all share the same goal of providing and receiving high-quality client care. You are welcome here.

Other role information:

• Job Type: Part time or Full time - to be determined by the Clinic
• Reporting Manager: Care Team Lead
• Start Date: July 2022
• Salary: Commensurate with experience
• Paid Vacation: 3 weeks prorated

How to apply:

Please apply through Indeed. Only successful candidates will be contacted for an interview.

As a Springboard Psychologist/Psychological Associate, you will work with all ages and play an integral role within our multidisciplinary team. An ideal candidate for this role enjoys collaborating with others, has a progressive and open mindset and is passionate about working in the area of ADHD management. You are responsible for providing coaching, psychotherapy, assessments, supervision and consultation services to a wide variety of patients. We are looking for someone who is a natural born leader and feels fulfilled empowering interdisciplinary team members on their professional growth journey. Collaboration is second nature to you, and you thrive working alongside clinicians from diverse backgrounds.

Ready to roll up your sleeves, you jump into assisting with different dimensions of the clinic – from conducting assessments to supervising staff and coaching them to develop as professionals. This role is dynamic and serves as a key player on the leadership team. You will have the opportunity to contribute to establishing progressive clinic policies, engaging in evaluative projects for business needs and research partnerships. You possess a positive mindset and are excited to join a team that is expanding.

Required Education, Skills and Qualifications:

• Must be registered and in good standing with the College of Psychologists of Ontario (CPO) as an independent practitioner (Psychologist or Psychological Associate)
• Minimum 2-3 years' experience working in a similar position, including supervisory experience
• Clinical experience with a wide age range of clients (children, adolescents, and adults) with various mental health presentations; family or couples therapy competencies an asset.
• Excellent interpersonal communication skills, attention to detail, well developed problem-solving abilities, and strong organizational skills
• Strong writing skills and comfortable with technology
• Excellent client retention and rapport
• A progressive attitude towards the field of mental health services as it is evolving

We are dedicated to your professional happiness:

Joining the Springboard team is like joining a family. We celebrate your successes and support you during life events (school closures, sicknesses, positive RAT test). Just as we work to empower our clients, we want you to feel driven and happy in your role. We're invested in nurturing the strengths of our team to help them achieve their best. We offer an evolving set of benefits including

• Health and Dental benefits
• Mental Health benefits
• Employee Assistance Plan (EAP)
• Wellness Program
• Quarterly Speaker Series
• Staff Training and Appreciation Days
• Team Socials
• Learning & Professional Development Funds
• Hybrid Work Mode
• Golden Moment Rituals

Springboard is an equal opportunity employer. We strive to ensure that diversity, equity and inclusion are embedded into all aspects of our clinic's culture. We are committed to creating an inclusive and barrier-free workspace that reflects the community we serve, beginning with the recruitment process. We believe a diverse workplace benefits both employees and clients. We all have different lived experiences, but we all share the same goal of providing and receiving high-quality client care. You are welcome here.

Other Role Information:

• Job Type: Full time
• Reporting Manager: Clinical supervisor
• Location: Toronto, ON and/or Remote
• Start Date: Flexible
• Salary: Commensurate with clinician experience and professional designation
• Paid Vacation: 3 weeks

How to Apply:

To be considered for this role, please email your CV to hr@springboardclinic.com with the subject Psychologist/Psychological Associate.

As a Springboard Psychotherapist, you will work under the supervision of a clinical psychologist and within a multidisciplinary team. Your work responsibilities will include collaborating with clients in designing treatment plans that target ADHD symptom management strategies that work for them, increasing awareness of their strengths and values as well as supporting their individual mental health needs. Our clinicians utilize a variety of treatment intervention modalities to empower clients of all ages, while keeping in mind the day-to-day presence of ADHD symptoms. You possess a positive mindset and are excited to join a team that is expanding.

Duties and Responsibilities:

• Provide psychotherapy services to adults and parents based on client case conceptualization and needs. Competency in working with adolescents, couples or families is an asset. Most clients have confirmed diagnoses of ADHD and many have co-morbid presentations including mood, anxiety, trauma, attachment needs, etc.
• Develop treatment goals and plans in collaboration with clients, as discussed with the clinical supervisor.
• Carry a caseload of 20 client hours per week on average, including scheduling future sessions with clients once clients have been placed on the calendar.
• Work under the supervision of a psychologist and collaborate with a multidisciplinary team.
• Participate in clinical consultation with peers and group supervision.

Required Education, Skills and Qualifications:

• Masters degree in psychology, psychotherapy, social work, counselling, or related mental health field is required.
• A successful candidate is a member of a regulatory body identified as able to deliver psychotherapy services in Ontario (e.g. College of Registered Psychotherapists of Ontario, College of Occupational Therapists of Ontario, Ontario College of Social Workers and Social Service Workers or College of Nurses of Ontario).
• 3-5 years of clinical/treatment experience working with individuals with a wide range of clinical presentations. Experience working with ADHD clients is an asset.
• A positive, non-judgemental and progressive workplace attitude is essential.

We are dedicated to your professional happiness:

Joining the Springboard team is like joining a family. We celebrate your successes and support you during life events (school closures, sicknesses, positive RAT test). Just as we work to empower our clients, we want you to feel driven and happy in your role. We're invested in nurturing the strengths of our team to help them achieve their best. We offer an evolving set of benefits including:

• Health and Dental benefits
• Mental Health benefits
• Employee Assistance Plan (EAP)
• Wellness Program
• Quarterly Speaker Series
• Staff Training & Appreciation Days
• Team Socials
• Learning & Professional Development Funds
• Hybrid Work Mode
• Golden Moment Rituals

Springboard is an equal opportunity employer. We strive to ensure that diversity, equity and inclusion are embedded into all aspects of our clinic's culture. We are committed to creating an inclusive and barrier-free workspace that reflects the community we serve, beginning with the recruitment process. We believe a diverse workplace benefits both employees and clients. We all have different lived experiences, but we all share the same goal of providing and receiving high-quality client care. You are welcome here.

Other Role Information:

• Reporting Manager: Clinical supervisor
• Location: Toronto, ON and/or remote
• Salary: Commensurate with clinician experience and professional designation
• Paid Vacation: 3 weeks

How to Apply:

To be considered for this role, please submit the following:

1. Your CV by email to hr@springboardclinic.com with the subject Psychotherapist
2. Your responses to our candidate questionnaire: https://forms.office.com/r/XJ1s6r20ew