Medical consults can now be phased in as part of our Straight to Coaching services. Book today!

Our Approach


The Springboard Approach

You can’t switch off ADHD. It’s part of who you are — but only one part. We’re interested in exploring the rest. Instead of focusing on what you’re not able to do, we help you discover your hidden strengths and steadily develop your untapped potential. It’s a unique approach we call Discover your SELF.

Learn more

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Our Services


Our Personalized Services

Springboard’s various services are anchored by a core commitment: we’re here to help clients discover their hidden strengths and live more rewarding lives. We take a holistic approach, guiding ADHD assessments with medical diagnoses as needed, and complementing personal coaching with more in-depth therapy when we feel it will yield even better outcomes.

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Our Team & Culture


A skilled team and a welcoming culture

When we opened our doors in 2009, Springboard Clinic consisted of three women: Dr Ainslie Gray; her daughter and co-founder, Laura MacNiven; and a business manager. Today we’re a diverse, multitalented and growing team of coach-therapists, psychologists, physicians and administrators — and the vision and passion that shaped Springboard remain as strong as ever.

Meet our team

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Learning & Resources


More ways to unlock potential

When we’re not directly helping Springboard clients, we support them — along with their families, partners, teachers and healthcare providers – with workbooks, courses, webinars and other opportunities to learn and grow.

Learn more

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Frequently Asked Questions

We hope you find answers to all your questions in our FAQs. But if you can’t find what you’re looking for, please don’t hesitate to get in touch.

Getting StartedServicesAssessmentsCoaching & TherapySpringboard TeamPricing & Insurance

Getting Started

Make a selection

How do I book an appointment?

Where can I get more information about Springboard’s services?

How long will it take to get an appointment?

What should I say if my child or loved one is hesitant about coming to Springboard?

I’m ready to book an assessment or a Straight to Coaching appointment. How do I let you know – and what happens next?

Great! Please fill out and submit our New Patient Form and a member of our Care Team will be in touch – typically within 48 hours. You’ll find the form here.

Where can I get more information about Springboard’s services before booking an appointment?

Our Services describes both our assessment and our coaching and therapy services. If you have any questions, please contact us and we’ll be happy to tell you more.

 

 

How long will it take to get an appointment? Do you have a long waiting list?

While wait times vary throughout the year, clients can typically schedule a first appointment at Springboard within one month of requesting it. We understand it takes courage and resolve to reach out for help, and we want to provide the support you need as quickly as possible. If you’re looking for resources in the meantime, check out our Learning and Resources pages for online courses, webinars and other activities to help you move forward in your ADHD journey.

What should I say if my child or loved one is hesitant about coming to Springboard?

We believe honesty is the best policy when talking to children or others in your care about getting support. We recommend focusing on their strengths – everybody has them, and helping clients tap into their hidden strengths is a key part of our approach to ADHD. Let them know that you see how hard they’re trying, and that Springboard is here to help make things easier. We’ve found lots of ways, big and small, to make the experience an enjoyable one. If you or your child is feeling anxious, you’ll find some helpful suggestions in Planning for Your Appointment.

 

Services

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What age group are your services aimed at?

What is Springboard's success rate?

Do I have to be an Ontario resident to access Springboard services?

Do I need a referral from my doctor?

Are all Springboard services confidential?

What is your cancellation policy?

What age group are your services aimed at?

Springboard supports people of all ages with ADHD and attention challenges. We see children as young as 2½ years and have worked with adults in their seventies. We also provide care for parents, siblings and couples, often working with multiple family members simultaneously to provide a holistic treatment plan. To learn more, see Our Services.

What is Springboard's success rate?

When it comes to mental health, how we define progress is very personal and obviously depends on individual goals. For one person, success may be repairing a relationship with a spouse or partner. For someone else, simply seeing their child make a friend is a major triumph. At Springboard, we meet you where you are in your ADHD journey and support you in pursuing your goals. And we’re very proud of our track record, as it meets the high expectations of the people who matter most: our clients.

Do I have to be an Ontario resident to access Springboard services? And do I have to be in the province during my assessment appointment or coaching sessions?

Yes, at this point you must be living in Ontario to receive our services. You also must be in the province for the duration of your assessment. If you’re going to be outside Ontario during an online coaching session, please contact our Care Team to discuss how this may affect your insurance coverage.

Here’s why we have to make these points clear: every jurisdiction has its own professional regulatory body, and in the case of Springboard, our psychologists and therapists are licensed to provide care in Ontario. This may evolve in the future, though, and we’ll be sure to keep you informed of any changes to our services. If you have further questions or would like to be notified of future changes, please contact us.

Do I need a referral from my doctor?

Yes, a referral is required if you wish to have an ADHD assessment with a medical component or if you need medical services – either a consultation or follow-up care – in support of your coaching and therapy. The Springboard Benchmark Assessment and the Springboard Psychoeducational Assessment both require a referral. For the Springboard Psychological Assessment, you only need a referral if you’d like your assessment to include a medical consult.

Springboard accepts referrals from family physicians or primary care providers. (Unfortunately, we’re unable to accept referrals from walk-in clinics.) We feel that the comprehensive scope of a family physician’s practice, coupled with the deep long-term relationships they build with patients and their families, make them ideally positioned to follow our clients’ long-term medical needs. We’re committed to building ongoing relationships with community physicians to ensure continuity of care for Springboard clients and their families. To learn more about the referral process, please visit our Physician Referrals page.

Are all Springboard services confidential?

Yes – we are PHIPA-compliant and our Care Team maintains the strictest standards of confidentiality and privacy. Where not dictated otherwise by law, it is our policy to ensure your information does not leave Springboard Clinic in any form without your informed consent.

Please note that there are legal limits to confidentiality and that in certain circumstances consent is not required by law. These include situations where:

  • we believe clients face imminent risk of harm to themselves or others
  • we must file a report of suspected abuse or neglect to the Children’s Aid Society
  • we must disclose sexual abuse by another professional
  • we must comply with a court-ordered release of information

If you have any questions about confidentiality, please contact our Privacy Commissioner at privacy@springboardclinic.com.

 

What is your policy on cancellations?

Life happens; we understand that. If you can’t attend an appointment, please provide:

  • at least five business days’ notice to cancel a Springboard Psychoeducational Assessment
  • at least three business days’ notice to cancel a Springboard Benchmark Assessment or a Springboard Psychological Assessment
  • at least one business day’s notice to cancel a coaching or medical appointment

Please call our office at 416.901.3077 to cancel. If we receive your cancellation with less than our required advance notice, your deposit is non-refundable and/or late fees may apply.

Assessments

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Should I get assessed if I’m no longer in school?

Can I bring my parent or partner to my scheduled assessment?

Do you prescribe medication to clients?

Should I get assessed if I’m no longer in school or I’m in my later years of life?

A thorough assessment is relevant and rewarding no matter what your age. If you’ve struggled with attention-related issues or with mental health or learning challenges throughout your life, it can be very empowering to finally have the opportunity to self-explore and find some answers. Springboard clients regularly express relief as they begin their journey with us and start coming to terms with past experiences. You can learn more, visit our Assessment page.

 

Can I bring my parent or partner to my scheduled assessment?

They’re welcome to attend your appointment if you’re comfortable with them hearing your answers to questions about your health, habits and mental state. It’s important that having another person there doesn’t affect your ability to answer honestly. That said, it can be very helpful to include a parent, caregiver or significant other in your assessment process. Their input can provide a fuller picture of your strengths and challenges. Where possible, it can be helpful to include them in your treatment plan as well.

Do you prescribe medication to clients? If so, how long do most people take it?

Medication is only appropriate for some clients, and when it is prescribed, it’s just one part of an effective ADHD program. Many Springboard clients don’t need or choose not to take medication. Each client’s personal journey includes opportunities to speak with one of our medical doctors to determine whether medication could be helpful.

A pharmaceutical intervention may help kickstart change and can be very effective when used in conjunction with coaching and therapy. Some clients use medication long-term, while others develop other coping strategies and cease medication. The principle that guides our pharmaceutical advice – and all aspects of Springboard’s approach – is that your care is personalized. There are no “one size fits all” solutions in ADHD care.

Coaching & Therapy

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Can I get coaching and therapy without a diagnosis?

What documents will you accept for Straight to Coaching?

How many coaching or therapy sessions will I need?

Where does psycho-therapy fit in?

Can I get coaching and therapy without a diagnosis?

To work with our coaching and therapy team, you’ll either need to complete an assessment with Springboard or, in the case of our Straight to Coaching service, provide equivalent documentation. That said, your assessment doesn’t have to include an ADHD diagnosis.

Many people experience challenges related to executive functioning and mood but don’t meet the criteria for a particular diagnosis. Even if you don’t meet specific criteria set out in DSM-5 (the standard classification manual used by mental health professionals), we still work with you to help you learn as much as possible about yourself and how your brain works. With or without an ADHD diagnosis, Springboard is focused on helping you move forward.

I don’t have a formal assessment, but I’ve been diagnosed with ADHD and want to work with your coaches. What equivalent documentation will you accept for Straight to Coaching?

If you don’t have an assessment, we’ll also accept recent documentation (within 5 years) of an ADHD diagnosis from a medical or psychological professional. The documentation should describe your attention/mental health profile in detail as well as the areas of your life most impacted by your ADHD to help our team determine if Straight to Coaching is the best fit for you.

How many coaching or therapy sessions will I need?

Every person is unique and so too is your journey through ADHD care. You may have many dimensions of your ADHD you’d like to work on, or only a few – so the length of treatment really depends on you. We generally recommend that clients commit to weekly one-hour sessions for the first six to eight weeks in order to benefit from that initial momentum, rather than spreading sessions out over time.

Where does psychotherapy fit in?

We offer therapy to coaching clients who are experiencing emotional distress, self-esteem issues, symptoms of mood or anxiety disorders, or interpersonal difficulties. Springboard’s therapists take an integrative approach, adopting many components of cognitive behavioural therapy (CBT).

Depending on clients’ individual challenges and priorities, we may examine the interactions between their thoughts, feelings and behaviours; explore their early life experiences, stressors and current triggers; and identify their core beliefs and automatic thoughts. Psychotherapy can help people with ADHD better understand and process their emotional blockers and maladaptive patterns. And it can point the way to developing more effective coping strategies and fostering emotional wellbeing. Learn more on our Coaching & Therapy page.

The Springboard Team

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What qualifications do your coaches have?

Will the team take time to get to know me?

Can I change my coach if I feel they aren’t the right fit?

What qualifications do your coaches have?

You can see everyone’s credentials and experience on our Meet Our Team Members page. Our ADHD coaches have graduate-level degrees in the mental health field and all Springboard coaching is supervised by our registered clinical psychologists or clinical psychological associates.

 

Will the team take time to get to know me?

Absolutely. The number one comment we hear from thousands of appreciative Springboard clients is how much we care. Everyone on the team has unique skills and expertise, but the common thread is deep, unwavering empathy. We understand ADHD intimately. We’ve lived the experience with our families and friends, or in our own lives. We know how emotional this journey is. And we never stop showing how much we believe in our clients, so they never stop believing in themselves. Learn more about our team members here.

 

Can I change my coach/therapist if I feel they aren’t the right fit?

Finding the right coach for you is the number one predictor of therapeutic success. The alliance you form with your coach is personal and essential to the process. That’s why we put a lot of thought and care into matching coaches with clients – and while we have a great track record, not every pairing is perfect. If you don’t feel your coach is quite right, you can reach out to our Director of Coaching Services. We’ll be happy to help make a seamless transition to one of our other team members (or, in rare cases, we’ll help find a better fit outside Springboard).

Pricing and Insurance

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How much do Springboard’s services cost?

Why does your hourly rate for coaching seem higher than those of other coaching services I’ve seen online?

Are your services covered by extended health care insurance?

Will I get a receipt to submit to my insurance provider?

How much do Springboard’s services cost?

You’ll find our fee schedule and other details on the Pricing & Insurance page.

Why does your hourly rate for coaching seem higher than those of other coaching services I’ve seen online?

While we use the term coaching to describe Springboard’s goal-oriented treatment sessions, our services, unlike those of most coaching providers, are insurable as “psychological services.” Our clinicians are mental health experts, formally educated and trained to provide customized support to our community. As well, Springboard coaches are supervised by our registered clinical psychologists or clinical psychological associates. For all these reasons, our fees are comparable to those of other psychological service providers rather than life coaches.

Are your services covered by extended health care insurance?

Springboard’s services are eligible for coverage under many benefits plans. Please visit the Pricing and Insurance page to learn more.

 

Will I get a receipt to submit to my insurance provider? Do you submit receipts directly?

We’ll provide you with a detailed receipt that includes the credentials of the supervising psychologist or psychological associate providing the services, as well as session dates and duration, and the hourly rate for the services you received. Unfortunately, we’re not able to submit insurance claims on your behalf.

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