With a degree in Media Studies and Linguistics from Northeastern University, Nicole brings a thoughtful and clear communication style to her role as a member of the Care Team. Often the first point of contact for individuals seeking information about Springboard’s services, she is passionate about creating efficient and positive experiences for every client. Her background in hospitality, combined with her previous experience at the Toronto Distress Centre Helplines, informs her compassionate approach and deep understanding of mental health journeys. Born and raised in Hong Kong, Nicole is conversationally fluent in Cantonese and also speaks some Mandarin.
