Respect and Safety Policy

Our Commitment to You

At Springboard Clinic, your well-being is our top priority. We are dedicated to providing a safe, respectful and inclusive environment where every client and team member feels supported, valued and heard. Our team is multicultural, representing a wide range of backgrounds, including religious, cultural, and ethnic diversity. We are committed to ensuring a safe and respectful space that is inclusive and free from all forms of harassment or discrimination. 

Creating a Positive Experience

To ensure your experience with us is positive and productive, we ask that all communication and interactions remain respectful and constructive. This helps everyone feel comfortable and allows our team to provide the best possible care. We respect diverse beliefs and backgrounds, and welcome the expression of opinions only when shared respectfully. 

What We Expect

We invite all clients, visitors and staff to engage with each other in ways that: 

  • Are considerate, professional and kind; 
  • Respect personal boundaries and the privacy of others; and 
  • Do not disrupt the care being received by other clients of Springboard Clinic 

Our Zero-Tolerance Stance

Springboard Clinic does not tolerate harassment or discriminatory conduct in any form – including on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sexual orientation, sex, gender identity, gender expression, age, marital status, family status or disability – whether in person, over the phone, in writing, or online. 

If Behaviour Crosses the Line

If someone engages in behaviour that violates these standards, we may: 

  • Pause or end the current appointment 
  • Refuse to accept, limit or discontinue services 
  • Discharge a patient and terminate care 
  • Ask individuals to leave the Clinic 
  • Involve security or the police if we have concerns that staff or client safety is at risk 

Together for Respect

By respecting these guidelines, we ensure that Springboard Clinic remains a welcoming and supportive space for everyone. Our goal is to help you feel safe, heard and empowered throughout your journey with us. 

Don't miss out! In-Person Group registration ends October 5. New clients welcome for assessment and coaching in Toronto and Oakville.

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